Privacy Policy

1. Overview & Commitment to Privacy

At WHM Super Claim (accessible at whmsuperclaim.com.au), we respect your privacy and are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, use our interactive Departing Australia Superannuation Payment (DASP) estimators, or interact with our content.

We operate in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), as well as applicable international standards including the European Union and UK General Data Protection Regulation (GDPR) for overseas travelers.

2. Client Data Security: What We Do NOT Collect

Your superannuation balance estimates and visa inputs are processed entirely in your web browser.

• No Sensitive Financial Identifiers: We do NOT ask for, collect, or store Tax File Numbers (TFNs), Passport Numbers, myGov credentials, or Super Fund Member Numbers.
• No Account Creation Required: Our estimators and deadline tools function without user registration or login credentials.
• Local Browser Calculations: Figures entered into our sliders and forms are calculated on your local device (client-side JavaScript) and are not transmitted or stored on our servers.

3. Information We May Collect

We may collect minimal information depending on how you interact with our website:

a. Voluntarily Provided Information

If you fill out our contact form, send an email to hello@whmsuperclaim.com.au, or opt into an email summary or guide download, we may collect your name, email address, and message contents. This information is used strictly to answer your query or provide the requested service.

b. Automated Usage & Technical Data

When you navigate our site, standard non-identifiable technical data may be automatically logged, including:

• IP address (anonymized/hashed where required).
• Browser type, operating system, and screen resolution.
• Pages viewed, time spent per page, referring URLs, and date/time stamps.

4. Cookies, Analytics & Advertising

Our website uses cookies, web beacons, and local storage mechanisms to enhance user experience, analyze website traffic, and support monetization.

a. Google Analytics (GA4)

We use Google Analytics to understand site traffic patterns and user behavior. Google Analytics collects anonymized interaction data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

b. Google AdSense & Third-Party Advertising

We partner with third-party advertising networks, such as Google AdSense, to display non-intrusive advertisements:

• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the Internet.
• Users may opt out of personalized advertising by visiting Google Ad Settings or aboutads.info.

5. How We Use Your Information

Any non-sensitive information collected is used solely for the following legitimate business purposes:

• To operate, maintain, and improve our web tools and user interface.
• To respond to user inquiries or support requests.
• To monitor website performance, prevent fraudulent behavior, and ensure server stability.
• To comply with statutory legal requirements under Australian law.

6. Overseas Data Transfers & International Travelers

Because WHM Super Claim serves international Working Holiday Makers (from countries such as the UK, Ireland, Canada, Japan, South Korea, France, Germany, and Taiwan), your non-identifiable usage logs or contact interactions may be processed on secure cloud servers located outside your home jurisdiction (including Australia and the United States).

Where GDPR or UK GDPR applies, our legal ground for processing technical cookies is our legitimate interest in providing a functional tool and supporting free educational publishing.

7. Data Security & Storage

We enforce industry-standard security practices (including full SSL/TLS HTTPS encryption) to protect data transmitted to and from our site. However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Web Links

Our website contains links to official Australian government portals (such as ato.gov.au) and external partner sites. We are not responsible for the privacy policies, practices, or content of external third-party sites. We advise you to read the privacy notice of any external site you visit.

9. Your Data Rights & Contact Information

Under Australian Privacy Law (and international laws where applicable), you have the right to request access to any personal information we hold about you, request corrections, or ask for deletion of your email communication records.

If you have questions or concerns regarding this Privacy Policy or wish to exercise your data rights, please contact our privacy representative:

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect statutory regulatory changes, new website features, or evolving advertising guidelines. Updates take effect immediately upon posting on this page, indicated by the "Last Updated" date at the top.